FAQ

FAQ

About the product

Q. What are your favorite products?
A.

It will be the “Original Beni-imo Tart”.
``Beni'' is a kanji, ``potato'' is hiragana, and ``tart'' is katakana.
Beni-imo sweets are the main product, but salted sesame chinsuko and Princess Moon are also popular.
In addition, frozen sweets such as Beni-imo fresh tarts and Beni-imo rolls are also popular.

 

Product link:Red potato tart-Chinsuko with salted sesame-princess moon-Red sweet potato tart-Red sweet potato roll

Q. Please tell me how to read the unique code of the manufacturing site of Beni-imo tart.
A.

The factory-specific code that indicates the manufacturing factory is as follows.

  • "A" Yomitan Main Store Factory Aza Uza, Yomitan Village, Okinawa Prefecture657-1
  • "N" Onna Factory Aza Seragaki, Onna Village, Okinawa Prefecture100
  • "Z" Matsuo Factory Matsuo, Naha City, Okinawa Prefecture1-2-5

 

It is written in alphabet next to the expiration date of "Ganso Beniimo Tart".

Q. The catalog says 30 days from the date of manufacture?please tell me more
A.

If XX days from the date of manufacture are indicated, it will be XX days excluding the date of manufacture.

(Example) In the case of "30 days from the date of manufacture", if the date of manufacture is January 2022, 1, the expiration date is labeled as January 1, 2022.

Q. The expiration date has passed, but can I still eat it?
A.

“Expiration date” is indicated as the “expiration date during which food can be eaten deliciously” when stored according to the prescribed method.We recommend that you take care of safety and eat it before the expiration date.

About the store

Q. Is it possible to experience making Beni-imo tarts only at the Onna store?
A.

I'm sorry, but due to the facilities, it is a paid service only for the Onna store (2nd floor).

Q. Do I need to make a reservation for the factory tour?
A.

Basically, if the number of people is small, you do not need a reservation. *If you have a large group, please let us know in advance.
The factory is attached to the store, and you can see it through the glass.
If you would like information, please contact each store (Yomitan Main Store, Onna Store, Kokusaidori Matsuo Store) in advance.

About facilities

Q. Where is the Nago dinosaur shop?
A.

Located in "DINO Dinosaur PARK Yanbaru Subtropical Forest" (Nago store B1F). * We are very sorry, but it is in the paid facility area.

About mail order

Q. How many Okashigoten online shopping sites are there?
A.

The main is the [order shop] operated by our company.Detailed link is please use this form.

 

In addition to the above, in consideration of the convenience of our customers, we operate an "official site" within [Yahoo! Shopping].

Others

Q. Do you have gift certificates for Okashigoten?
A.

We also have gift certificates that can be used as gifts for various celebrations.
Gift certificates
Request for use

  1. This coupon can be used as a 1,000 yen purchase at the stores listed above or as a meal coupon at restaurants.
  2. Certificates without the name of the issuing store or the name of the person in charge will be invalid.
  3. Please hand this ticket to the staff at the time of payment.
  4. This ticket cannot be refunded or exchanged for cash.
  5. We are not responsible for the theft, loss or loss of this ticket.
  6. Please note that some services, discounts, and benefits are not applicable when using this ticket.

 

■ Inquiries about various cards, gift certificates, and points
(Weekdays 9:00-18:00) Open all year round

TEL 0120-040-892

Q. I would like to know the types of payment methods available.
A.

The types handled by each store are different.

■ Available credit cards

credit card list

■ Available electronic money

Electronic money list

Details can be found on each store page.

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